SALES AND DELIVERY TERMS

Our valued customers;

We would like to draw your attention to the following issues so that you can easily shop from our Usto.com.tr e-store:

1. Our prices:

• All our prices include VAT.

• Our products are priced in TL currency.

2. Payments:

You can make your payments using credit card, debit card or bank transfer/EFT.

The number of installments and installment commissions vary depending on the campaign conditions of the banks. For payments made by money transfer, we kindly request you to write the order number on the bank payment receipt and then indicate that it is an e-store payment.

3. Validity of Your Orders:

Your orders are valid as soon as the payment reaches Usto. Therefore, your orders; Payment will be made based on the stocks at the time the payment is received. The cost of orders that cannot be fulfilled will be refunded to you.

4. Delivery:

The shipping costs of your orders are covered by our company, without any lower limit.

Your orders are delivered to cargo within a maximum of 2 business days.

Since the shipping fee is paid at the time of purchasing the products, there is no additional shipping fee to be paid during delivery.

You can track your orders in the My Orders section on usto.com.tr.

You can choose different invoice and delivery addresses during the purchasing phase. In this situation; The invoice, product and unpriced delivery note are sent to the delivery address you specified.

When the delivery document for the cargo reaching the delivery address is signed by the customer, the products will be deemed to have been received complete and undamaged.

If there is any abnormal condition such as damage, dents or wetness on the outside of your cargo, please do not accept it. The cargo will be returned to us.

After receiving your cargo, you can open and check it with the cargo officer. If, during the check, it turns out that some of the products in your order are missing, incorrect or damaged, please request the cargo officer to prepare a report.

The minutes prepared at the time of first delivery, witnessed by the cargo officer, are very important to reveal the person responsible for the missing or damaged items. Missing/damage notifications you make after receiving the cargo may be rejected, subject to examination, as there is no record.

5. Order Cancellation, Product Return and Exchange Procedures

Return (Right of Withdrawal)

You have the right to return the product (withdrawal) within 14 days from the delivery of the product.

If the BUYER exercises his/her right of withdrawal, the SELLER shall immediately take action at the relevant bank to refund the product price to the BUYER's bank account or credit card account within 10 (ten) days at the latest from the date of receipt of the notice of withdrawal.

Products that are unpackaged or deformed cannot be returned.

In order to return the product you purchased, the relevant fields must be filled in the My e-store orders section. Your request will reach us automatically.

You can follow the results of the evaluation in the My Orders section.

All returns; It must be done through the contracted cargo company. Returns made with a different cargo company will not be accepted.

You can send the returned products in your order from the nearest Horoz Logistics (4447813) branch with the company code number ________________ without paying any shipping fee.

Our general return conditions are as follows;

Returns must be made with the original box or packaging.

The product must be sent undamaged, with all accessories, certificates and all copies of the invoice.

Returns of products whose original box/packaging is damaged are not accepted.

You must send the original invoice (all copies) along with the product you want to return.

The shipping cost of the product you want to return is covered by our company. You must send the return via the cargo company that delivered it to you. Products sent via different cargo companies will not be accepted.

If the invoice of the product you want to return is issued in the name of the VAT payer (natural or legal persons who are obliged to issue invoices), it must be sent together with the return invoice when returning the product. The return invoice must be issued without including the shipping share (product unit price + VAT). Returns of orders whose invoices are issued to VAT payers (natural or legal persons who are obliged to issue invoices) cannot be completed unless a RETURN INVOICE is issued.

Change

You can exchange the product with the original invoice within 30 days from the invoice date.

The price on the invoice is taken as basis.

The product must be undamaged and unused.

Special packaging materials and accessories, if any, must be delivered to the store along with the product.

Broken, defective, incomplete product deliveries, wrong product shipments

Your request should be submitted through the My Orders page in our e-store.

Accepted broken, defective or wrong product shipments must be sent to our company by filling out the invoice for the relevant order.

Cancel

Online order cancellation cannot be done if your order has been shipped.

For your requests and questions regarding sales and delivery;

Phone Number: 0850 225 03 52

Email: info@usto.com.tr